Shipping & Delivery

QUANTUMPULSE IT SOLUTIONS (OPC) PRIVATE LIMITED primarily delivers professional and digital IT services authorized under its Memorandum of Association. Standard catalog purchases do not involve physical shipping.

Physical delivery, on-site installation, or hardware supply occurs only when explicitly agreed in a separate written contract.

Micro, core, and standard packages listed on the Pricing page are delivered digitally through remote sessions, email, shared documents, cloud repositories, project tools, video calls, or customer-approved deployment environments.

Where MOA-authorized incidental procurement of IT products is included in a custom agreement, delivery terms for those products will be stated in the invoice or statement of work.

Software development and maintenance: code, configuration, documentation, deployment notes, or publish confirmations as listed on the order page.

Digital transformation and AI: workflow recommendations, prompt packs, automation setup guides, or integration notes.

Consulting and cyber security: consultation summaries, audit reports, risk notes, or checklist deliverables.

Training and support: live or recorded sessions, helpdesk responses, action summaries, and support logs attached to the order.

Customers sign in at /account/login to view order ID, invoice number, service status, deliverables, session notes, files, and completion summaries.

GST invoices can be downloaded from the order detail page where available. Email may also be used to share deliverables and confirmations.

Micro services: often same business day or within 1–2 business days, as stated on each service page.

Core packages: typically 1–5 business days depending on scope, for example audits, copy reviews, DNS checks, or small website updates.

Standard packages: longer fixed scopes such as multi-page refreshes, health checks, or engineering blocks, with turnaround shown on the order page.

Minute-based consultations and helpdesk sessions are scheduled after order confirmation and mutual availability.

Custom software, enterprise quotes, and statement-of-work engagements deliver against milestones defined before work begins.

Each milestone may include demos, repositories, documentation, training, or deployment handover as agreed in writing.

Timely delivery depends on customers providing required approvals, access, content, credentials, brand assets, and feedback.

Delays in customer inputs, third-party APIs, hosting platforms, payment gateways, or external approvals may extend the stated turnaround without automatic compensation.

Completed work may be handed over through shared links, downloadable files, repository access, documentation, training sessions, or deployment confirmation.

Customers should review deliverables within the review period stated on the service page or agreement and report issues through published support channels.

Post-delivery support is provided according to the purchased package, support credit plan, or written project agreement.

Feature changes, additional integrations, maintenance retainers, or new scope require a separate quote or catalog purchase.