Refund & Cancellation

This policy applies to digital and professional services sold by QUANTUMPULSE IT through the website catalog, written invoices, and statements of work.

Each service on the Pricing page includes a service-specific refund rule on its order page. Where a per-service rule exists, it applies together with this policy.

Customers may request cancellation before consultation, support activity, audit work, configuration, or other delivery begins.

If cancellation is approved before work starts, eligible refunds are processed after deducting applicable payment gateway charges, taxes already remitted, or administrative costs where permitted by law.

Once work has started, refund eligibility depends on effort completed, milestone status, session delivery, third-party costs already incurred, and the terms on the service page or written agreement.

Completed consultations, delivered reports, published updates, consumed support hours, activated subscriptions, cloud charges, license fees, domain or hosting purchases, and custom procurement are generally non-refundable.

Micro services (₹100–₹800): typically non-refundable after the deliverable or session is completed. Examples include quick helpdesk slots, DNS checks, and copy or policy formatting reviews.

Core packages (₹500–₹2,000): may allow full refund before work starts; session-based services often allow reschedule or refund only if cancelled within the notice window stated on the order page.

Standard packages (₹1,500–₹9,000): refunds depend on delivery stage. Audit reports, health checks, and engineering blocks are non-refundable after delivery unless a written agreement states otherwise.

Enterprise or custom quotes: refund terms are defined in the proposal, invoice, or statement of work before payment.

Remote consultations, helpdesk sessions, and minute-based support blocks are refundable only according to the notice period on the service page—for example, full refund if cancelled 24 hours before a scheduled session where stated.

No refund is provided after a live session is delivered, meeting notes are shared, or session access is granted for training seats.

Prepaid support credits and engineering hour blocks are logged against the order in defined increments and consumed according to the validity period stated at purchase.

Unused credits may be refundable only within the window stated on the service page or invoice. Consumed credits are non-refundable.

Approved refunds are initiated within 5–7 business days from written approval.

Credit to the customer's account depends on the bank, card network, UPI provider, or payment gateway timeline. Refunds are normally processed to the original payment method unless law or the gateway requires otherwise.

Generally non-refundable: delivered digital reports, accepted project milestones, emergency support, third-party SaaS or license fees, government charges, payment gateway fees, and IT hardware or subscriptions procured on the customer's behalf.

Duplicate payments verified by our accounts team may be refunded or adjusted as a credit at our discretion.

Email support@quantumpulseit.com with invoice number, payment reference, order ID, service name, reason for refund, and supporting details. Signed-in customers may reference the order from the account dashboard.

We may request additional information to verify the transaction and confirm eligibility under this policy and the service-specific rule on the order page.