Privacy Policy

QUANTUMPULSE IT SOLUTIONS (OPC) PRIVATE LIMITED ("QUANTUMPULSE IT", "we", "us") processes personal information to operate this website, deliver MOA-authorized IT and professional services, manage customer accounts, and meet legal obligations.

This Privacy Policy explains what we collect, why we use it, how long we keep it, and how you can contact us about privacy requests.

Account and order data: name, work email, phone number, company name, billing details, order history, invoices, service requirements, uploaded files, and communication records.

Enquiry and support data: messages submitted through contact forms, email, phone, or chat, including project scope and technical context you choose to share.

Technical data: browser type, device information, pages visited, approximate location, and standard server or analytics logs when analytics or hosting logs are enabled.

Payment references: transaction IDs, payment status, and gateway confirmations. We do not store card numbers, UPI PINs, OTPs, or net banking passwords.

We use personal information to respond to enquiries, create accounts, process orders, deliver services authorized under our Memorandum of Association, provide support, issue invoices, improve the website, prevent fraud, and comply with tax, accounting, and legal requirements.

We do not sell personal information. Information may be shared with hosting providers, email services, payment gateways, accounting tools, collaboration platforms, or subcontractors only where necessary to deliver the service you purchased or operate the website securely.

Processing is based on contract performance (order fulfilment), legitimate business interests (security, service improvement, and fraud prevention), consent where required (such as optional marketing), and legal obligation (tax and regulatory record-keeping).

Service categories on this website correspond to authorized business activities in our MOA, including software development, AI and digital transformation, BPM, consulting, cyber security, training, support, and incidental IT procurement where agreed.

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Customers should use secure channels for credentials and avoid sending passwords, OTPs, or payment authentication details through unsecured messages. Where access is required, we recommend time-limited, least-privilege sharing.

We retain information only as long as needed for service delivery, support, accounting, tax, dispute resolution, and legal compliance.

You may request correction or deletion of eligible personal information by emailing support@quantumpulseit.com with your name, account email, and the nature of the request. Some records must be retained where law or active orders require it.

Online payments are processed by approved payment gateway providers. Sensitive payment authentication data is handled by the gateway and not stored on our servers.

We retain payment confirmations, invoice numbers, refund records, and transaction references for accounting, support, and audit purposes.

Privacy questions or correction requests: support@quantumpulseit.com.

Unresolved privacy concerns or formal grievances: grievance@quantumpulseit.com. We respond during published business hours (Monday to Saturday, 10:00 AM to 7:00 PM IST).